FAQs
Warranty
We craft your bling to withstand your everlasting love for it. Enjoy peace of mind with our 1-year warranty from the purchase date. Just a friendly heads-up—our warranty doesn’t cover lost items or the everyday dings, like scratches and tarnishing. Also, keep them away from chemicals and third-party makeovers!
Returns & Exchanges
Sometimes, it’s just not love at first sight. You have 14 days to send those un-rocked jewels back for a full refund. Just ensure they’re in mint condition, with all tags, pouches, and boxes intact. Visit Returns and Exchange Policy Page for more details!
International orders are not eligible for returns. For more information on this, please contact our customer service team.
Not the right match? No problem! You can swap it for something else within 14 days—as long as it didn’t go on any adventurous outings with you.
International orders are not eligible for exchanges. For more information, contact our customer service team!
Once your return arrives and passes inspection, we’ll jump into action to process your refund within 14 business days. Your bank will then work its magic, and voila, your refund should appear faster than your next shopping spree idea!
Shipping
We are proud to annouce that we offer free shipping on all our orders!
We ship internationally to all countries except Afghanistan, Bhutan, Iraq, Africa, Oceania and South America. In North America, we only ship to USA and Canada.
Once you hit that order button, we’ll pack your treasures and ship them in 7-14 business days. You’ll get tracking info too—it’s like a road trip plan for your jewelry! Visit our Shipping Policy Page for more details!
For international shipping, it may take a tad bit longer for your Nyrah treasures to reach you (depending on the rules of your country). We will send an estimated shipping time and tracking number to your email after you place an order!
Once your order hits the road, you’ll receive a tracking number via email. Think of it as your personal treasure map!
Did you accidentally send your jewels to your old place? Contact us pronto, and we'll reroute your bling to its rightful home—provided it hasn’t embarked on its journey yet!
Sustainability
Absolutely! Our diamonds are selected as responsibly as your daily caffeine fix. Ethics matter to us, so flaunt that sparkle guilt-free. Check out our Sustainability page for more insights!
Indeed! We take eco-friendliness very seriously—because green is always in style. We source all materials with the planet in mind and comply with top ethical standards. Visit our Sustainability page for the full scoop!
Jewelry, Care, and Size
Besides turning heads? Each piece blends unique design, ethical goodness, and a sprinkle of “heck yes, I am fabulous.” We design to make you feel like the best version of yourself.
Treat your treasures like a gremlin—no water or weird chemicals. For extra tips, hop over to our Jewelry Care guide.
Our sizing guide is easier than memorizing your coffee orders. Find it on our site, or hit up our support team for assistance with getting the perfect fit!
Educational Corner
It’s a certification scheme ensuring your diamonds are conflict-free. Launched in 2003, it helps keep illicit stones from funding war.
Think of it as planet-loving, ethically-sourced glam. Our pieces rely on responsible materials, eyeing the environment, and treating workers fairly throughout the process. Support ethics while dazzling the world!
